Contacting Rail Europe

Our Help articles let you find answers to questions immediately. Please run a search there first to see if your question is answered. For information about popular routes and train services, see our Discover content.

Email

If you haven't found an answer to your question in our Help articles, you may message us by selecting "Contact us.". We offer round-the-clock customer support so we reply very quickly, and we prioritize urgent queries.

When emailing us prior to booking, please share a link to your search results. Simply copy and paste from your browser's address bar

Please note that links to any page beyond search results, e.g., Ticket Details or Payment pages, do not work, and screenshots generally do not have all the information we need.

You can find us on Facebook and Twitter. We love hearing about your adventures by train so please mention @raileurope or post your pics!

We're also happy to help with customer support queries via social media. However, we can't guarantee the response time, since we don't monitor these channels around the clock. If you need help, you should first search our Help articles, and if you still don't find the relevant information, for timely responses, click here to contact-us.

Phone

Rail Europe does not offer a telephone number for customer support. However, you can find the answers to most questions immediately in our Help articles. We also respond quickly to email.

On the day of travel

We can't always guarantee that we'll receive your email in time to assist you. We recommend speaking to staff at the station, who should be able to help.

Railey (The Rail Europe Chat)

Rail Europe has introduced a new feature called Railey, which displays our support bot pop-up on the bottom right side of the screen when you visit any of our help pages. You can discover answers to the majority of your queries right away, and you can also contact our Customer Support staff for additional information. Click here to access Railey.