Contacting Rail Europe
IN THIS ARTICLE
If you haven't found an answer to your question in our Help articles, you may message us by selecting "Contact us.". We offer round-the-clock customer support so we reply very quickly, and we prioritize urgent queries.
When emailing us prior to booking, please share a link to your search results. Simply copy and paste from your browser's address bar
Please note that links to any page beyond search results, e.g., Ticket Details or Payment pages, do not work, and screenshots generally do not have all the information we need.
Social media
You can find us on Facebook and Twitter. We love hearing about your adventures by train so please mention @raileurope or post your pics!
We're also happy to help with customer support queries via social media. However, we can't guarantee the response time, since we don't monitor these channels around the clock. If you need help, you should first search our Help articles, and if you still don't find the relevant information, for timely responses, click here to contact-us.
Phone
Rail Europe does not offer a telephone number for customer support. However, you can find the answers to most questions immediately in our Help articles. We also respond quickly to email.
On the day of travel
We can't always guarantee that we'll receive your email in time to assist you. We recommend speaking to staff at the station, who should be able to help.
