Overview

Ouigo is SNCF's low-cost, airline-style high-speed brand, operating services in both France and Spain.

Tickets & ticket reading

OUIGO Spain: Once your booking is completed, your OUIGO ticket is provided in PDF format. Save the ticket on your mobile device or print a copy before travelling.

Your ticket includes the information required for travel, including:

• Passenger name and travel date.
• Departure and arrival stations.
• Train number and assigned seat.
• Fare type and included services.
• Luggage allowance.
• OUIGO Ticket Code / booking reference (PNR).
• QR code used for station access and ticket inspection.

The OUIGO booking reference may also be required if you need to modify your journey, change passenger details or purchase additional services through OUIGO.

Classes

OUIGO Spain offers different fare options. Always check the fare conditions displayed during booking, as inclusions and flexibility depend on the fare selected.

OUIGO Essential: includes a standard seat, one small carry-on bag and one cabin bag. Passenger name changes are permitted until the day before travel. Date or time changes are generally subject to a €30 exchange fee plus any fare difference.

OUIGO Plus: includes the Essential allowance plus XL seating where available and one additional piece of luggage, up to the permitted size and weight limits.

Free Exchange option: this can be added to eligible fares and removes the standard exchange fee. Any difference between the original fare and the new fare must still be paid.

Luggage, bikes & pets (Ouigo France)

• 1 carry-on (55×35×25cm) + 1 small handbag (36×27×15cm) included; extra luggage costs €5–€9 for up to 30kg more.
• Bikes must be disassembled in a proper case.
• Pets: up to 2 pets, max 10kg each, in a rigid waterproof carrier (60×35×35cm) under the seat/on your lap. Dogs, cats, ferrets and non-poultry birds only; must be 12+ weeks, microchipped, documented, dewormed and vaccinated. Add a pet up to 30 minutes before departure online (€10) or at boarding via crew (€25). Assistance dogs travel free with certification.

Ouigo Spain: booking & bikes

Bikes: Bikes must be disassembled and transported in a suitable case, subject to OUIGO Spain's size and weight restrictions. Additional charges may apply.

Exchanges: OUIGO Spain tickets can generally be exchanged up to 30 minutes before departure. Exchanges currently need to be completed directly through the OUIGO Spain website using the OUIGO booking reference and the email address used for the booking.

Additional services such as luggage, bikes, seat options and certain passenger-detail changes may also be managed directly with OUIGO using your booking reference.

Boarding & check-in

Arrive at least 30 minutes before departure. Keep your valid ticket and QR code ready for inspection before boarding. Late arrival may result in boarding being refused once access to the train has closed.

Food & drinks on board

Food and drink services vary depending on the OUIGO service and route.

• OUIGO France: selected services offer snacks and drinks for purchase onboard.
• OUIGO Spain: food, snacks and drinks may be available to purchase from the onboard catering service.
• The availability and range of food and drinks can vary depending on the train and journey.

Check the facilities available for your specific service before travelling.

Refunds & claims

OUIGO Spain: tickets are generally non-refundable unless the booked train is cancelled or affected by an eligible disruption.

If OUIGO cancels your train, the carrier will normally contact you with the available options. Depending on the disruption, these may include:

• Rebooking on an alternative OUIGO service within the permitted rebooking period.
• A refund for the affected journey.
• Compensation where applicable for eligible delays or late cancellations.

Refund or compensation requests following an OUIGO Spain disruption may need to be submitted directly to OUIGO using the instructions provided in the carrier's disruption notification.

For unused tickets that are not affected by a carrier disruption, the fare conditions selected at the time of booking apply. You can review your ticket conditions in your Rail Europe confirmation or under My Trips.