How to Find Out if My Ticket Is Refundable and/or Exchangeable

Whether your ticket is refundable or exchangeable depends on the fare conditions set by the rail carrier. These conditions vary by operator and ticket type, so it's important to check your booking details before requesting a refund or exchange.

How to Check if Your Ticket Is Refundable

To find out if your ticket is refundable:

  1. Open your booking details.
  2. Go to the After-sales Conditions section.
  3. Look for information related to Refunds.

If your ticket is refundable, the conditions will specify:

  • Whether a refund is permitted.
  • Any applicable fees or deductions.
  • The deadline by which a refund can be requested.

  • If no refund option is mentioned, your ticket is generally non-refundable.

How to Check if Your Ticket Is Exchangeable

To find out if your ticket can be exchanged:

  1. Open your booking details.
  2. Navigate to the After-sales Conditions section.
  3. Check whether the conditions mention that exchanges are allowed.

If your ticket is exchangeable, the after-sales conditions will specify:

  • That exchanges are permitted.
  • Any applicable fees or fare differences.
  • The deadline or conditions for making an exchange.

If the after-sales conditions do not mention exchanges, the ticket is not exchangeable.

Need More Help?

If you're unsure how to interpret the after-sales conditions or need assistance with a refund or exchange request, please contact our Customer Support team for further assistance.

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