My Train Operator Has Changed My Journey – What Should I Do?
Sometimes train operators make changes to their schedules after tickets have been issued. These changes may affect your departure time, arrival time, train number, connections, or seat assignment.
How will I know if my journey has changed?
If the train operator notifies us of a significant change, we will email you using the address associated with your booking. We recommend checking your email regularly before traveling and reviewing your itinerary before departure.
What types of changes can occur?
Changes may include:
- Updated departure or arrival times
- Train cancellations
- Changes to train numbers
- Modified connections
- Seat reassignments
- Route adjustments
Do I need a new ticket?
Not always. In many cases, your existing ticket remains valid for the updated journey. However, this depends on the train operator and the nature of the change.
Can I change my booking?
Your options depend on the carrier's policy and the fare conditions of your ticket. Depending on the circumstances, you may be able to:
- Travel on the updated service
- Exchange your ticket for an alternative departure
- Request a refund if the change significantly impacts your journey
Some tickets can be exchanged directly through your Rail Europe account if the fare conditions permit.
What should I do next?
- Review the details of the change carefully.
- Check whether the updated journey still meets your travel plans.
- If you need assistance, contact our Customer Support team with your booking reference.
- Do not purchase replacement tickets unless advised to do so.
Carrier-Specific Information
Policies for schedule changes vary by train operator. Additional conditions may apply depending on the carrier and ticket type.
If your journey has been affected by a timetable change and you are unsure of your options, please contact us and we'll be happy to help.