Train is cancelled and you do not wish to use the ticket anymore

If your train has been cancelled and you no longer wish to travel, you can request a refund directly from your booking on the website.

What you should do

Please start by requesting a refund online:

• If the refund is processed as a full refund, you can confirm it and no further action is needed.
• If the system shows any penalty, fee, or partial refund amount, please do not proceed with the cancellation.

When to contact us ( https://www.raileurope.com/en/contact/new)

Please contact our customer support team if:

• You see any penalties or fees during the refund process
• The refund amount is not shown as full

Our team will review your booking and assist you with the best available refund option.

What happens next

Once you contact us:

• Our team will check your booking and the cancellation status
• We will guide you on the correct next steps
• If applicable, we will help you secure the maximum possible refund

Important notes

• Do not confirm a refund if any penalty or fee is displayed
• Processing a refund with penalties may reduce the amount you are entitled to
• Always contact support before proceeding if you are unsure