Rail Group Easy - Book Your Group Train Travel Today!

Traveling with 10 or more people? Rail Group Easy makes it easy to book train travel across Europe for your group, whether you're a school, club, association, company or travel agency, and even if you don't have a contract with Rail Europe.

This guide walks you through each step, from your first request to receiving your tickets. Please note that Rail Group Easy terms differ from those offered to accredited Rail Europe partners (Key Accounts and Global Sales Agents).

How it works at a glance

  • 1. Send us your group request
  • 2. Receive your quote
  • 3. Pay in full or pay a deposit
  • 4. Add your travelers list
  • 5. Receive your tickets

1. Send us your first group request

To get started, email us at groups_RE@raileurope.com with the following details:

  •          Group name
  •          Billing address
  •          Tour leader's name and phone number
  •          Departure Station
  •          Arrival station
  •          Preferred departure date and time
  •          Number of passengers (minimum 10)
  •          Class of service

Our Rail Group Easy team will reply within 24 hours.

We'll also set you up on the Rail Group Easy portal, where you can follow your request, review your quote, pay and manage your trip, all in one place.

Look out for our "Welcome to Rail Group Easy" email. Click the link inside to access your account and create your password.

Once you're logged in, you'll arrive onto the Rail Group Easy home page:

Select My group requests to see all your group requests in one place.

2. Next time, send your request directly through the portal

Once you have an account, you can submit new group requests online in three simple steps:

  • Your details: organizer and tour leader contact information (we pre-fill this from your profile where possible)
  • Trip details: route, travel date(s), class of service and number of passengers by age group (Adults, Youth, Children)
  • Review: check that everything is correct, then submit

Your details → Trip details → Submitted request overview

Good to know groups must have at least 10 passengers. You can also add any special requirements or comments for our team.

3. What happens after you submit

Your request starts with the status New, then moves to Pending while one of our Travel Consultants reviews it. During this time, we check availability with the train operators on your route and prepare your price.

There's nothing you need to do at this stage. We'll let you know as soon as your quote is ready.

4. Review your quote

When your quote is ready, your request status changes to Quoted and we'll notify you. In the portal, you can see the full details (route, number of passengers, service fees and total price) and download your quote as a PDF, called your Group Travel Request, at any time.

Your quote summary in the portal, and the downloadable Group Travel Request PDF

5. Choose how to pay

The payment options available to you depend on how far in advance you're traveling:

Paying a deposit? The remaining balance is automatically due 2 months before departure.

Your Travel Consultant can confirm the exact payment schedule for your booking.

6. Make your payment

Select Pay on your quote to open the payment window, then choose the option that suits you:

  •          Pay in full by card: pay the total amount now.
  •          Pay deposit (if available): pay part now and the rest later.
  •          Wire transfer: pay directly from your bank account.

Card and deposit payments are processed securely by Checkout.com, which accepts cards, Apple Pay, Google Pay and SEPA Direct Debit.

Payment options → Secure checkout → Payment confirmation

  • Once your payment goes through, your request status updates automatically to Deposit Paid or Paid.
  • If you paid a deposit, you'll find your remaining balance and its due date on your Trip Dashboard.

7. Track your trip

Your Trip Dashboard is your home base from booking to departure.

It shows your departure countdown, the status of your travelers list (manifest), any remaining balance and your full itinerary.

Trip Dashboard: itinerary, travelers list, remaining balance and payment history

Important: please complete your travelers list (manifest) before departure. We can't issue your tickets until it's done.

  •          When your balance is due, we'll send you a reminder. You can pay the remaining amount using the same secure payment options.

8. Get your tickets, or request a change

Once your booking is fully paid, your Travel Consultant issues your tickets and your status changes to Issued. We'll notify you when your tickets are ready, and you can download your invoice from your Trip Dashboard at any time.

Need to make a change or cancel? Select Request a change or cancellation on your Trip Dashboard to send your request directly, with no need to email us. Once your trip is complete, your request is marked Closed.

9. Understanding your request status

Here's how your request progresses, from submission to completion:

Need help?

Have a question at any stage? Message your Travel Consultant directly from the Comments tab on your request or email our Rail Group Easy team at groups_RE@raileurope.com.

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