Barcode scan - Issue in Dutch stations

We are writing to let you know about an issue with the ticket gates at Dutch stations, following the launch of contactless payment on public transport across the Netherlands.

If you scan an image of a ticket barcode on your smartphone to enter or leave the station, digital bank cards may be charged instead.

There is a chance that you will be blocked at the gate or that your bank card will be used instead of the barcode of the international ticket and 20€ will then be deducted from your account.

What you need to do if you store bank cards on your phone

You should use one of the following to enter or leave the station:

  • A ticket saved to their Google/Apple Wallet

OR

  • A printed ticket

If you are charged in error, please visit the OVpay website to learn how to get a refund.

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