Getting started with your Eurail/Interrail mobile Pass
The mobile Pass is a paperless ticket that can be added instantly to your phone. With everything on one app from planning the trip to boarding the train, you can explore up to 33 European countries with ease and enjoy more freedom than ever before.
IN THIS ARTICLE
Download the Rail Planner App
Before you start, make sure you have the latest version of the Eurail/Interrail Rail Planner app on your device.
If not, please download the Eurail/Interrail Rail Planner from the Apple Store or Google Play Store.
Loading your Pass onto your device
Add the Pass you booked from Rail Europe to the app and start getting ready for the trip, by following these steps:
-
Open the Rail Planner app and go to "My Pass". Tap "Add your Pass" to get started.
-
Enter your surname and Pass number. You'll find the Pass number in the confirmation email.
*Once the Pass is on your device, you can find it any time in "My Pass".
Connect a trip
Next, connect a trip to the Pass.
- Create a new trip and give it a name.
- Or choose a trip that you've already created. You'll see a list of your existing trips that you can choose from.
Activate your Pass
Before the start of the trip, you need to activate the Pass.
Please set the time zone of your device to Central European Time (CET). This can be done via the settings menu of your device. Once you start traveling in Europe, you can switch the time zone settings on your device to "automatic" to avoid any issues.
You'll need the passport or ID that you're travelling with, and you'll need to know which date you're taking the first train.
- Enter the passport or ID number. This should match the document that you're travelling with as you may have to show it to ticket inspectors.
- Choose the first travel day. This is the first day you'll be using the Pass to travel. The Pass will be valid from this day until it expires.
Not sure when you're starting your trip?
Don't worry, you can come back to this step later. You can activate your Pass up until the day you start travelling. Remember that you can't board your first train unless your Pass has been activated and that you need to be online to activate your Pass.
Travelling later? No rush, you can activate your Pass up to 11 months after your purchase date.
Getting ready to board the train
- Plan a journey:
Search for train times in the app using the planner or station boards. Tap on a journey to see the full details. You can filter your search using the options button to get the best results.
- Save your journey to My Trip:
Once you've found a journey that suits you, tap to save the journey to your trip. You can save a journey to as many trips as you like, so it's easy if you're travelling as a group.
- Add your journey to your Pass:
Ready to travel? Go to your trip and tap to add your journey to your Pass.
Show your ticket
This is the part of the Pass that ticket inspectors need to see.
Every travel day in the Pass has a different ticket, and each ticket shows all the journeys you add to the Pass for that travel day. You can show your ticket in just 2 taps:
- Go to “My Pass”
- Tap “Show ticket”
The ticket inspector will scan the barcode and check that the train you are on is listed on the ticket. They will also check your personal information and may ask to see your passport or ID.
More than one Pass on your device?
You'll need to show a ticket for everyone travelling with a Pass. Just choose another Pass from the list in “My Pass”, then tap “Show ticket”.
Video Tutorial
- You can find the Eurail Pass video tutorial by clicking here.
- You can find the Interrail Pass video tutorial by clicking here.
Deactivate your Pass
- Go to "My Pass"
- Tap the three dots on the top right
- Tap ‘Deactivate Pass’
You can deactivate your Pass any time before the start of your chosen start date (00:00 CET on that day).
You can then activate your Pass again when you’re ready to travel.
Note: To receive a refund as per the Fare conditions, the pass must be deactivated before the chosen start date.
General conditions of Interrail Pass
- Only European residents can travel with an Interrail Pass. If you’re a non-European resident, you can travel with a Eurail Pass.
- The Interrail Global Pass is valid for travel in your country of residence during one outbound journey and one inbound journey that occurs during travel days at any point in your trip.
- You cannot use the One Country Pass to travel to or from the country your Pass is valid in. The One Country Pass is only valid for travel with participating train, ferry, and public transport companies in the country covered by your Pass.
FAQ
The app uses your device's authentication features, so the PIN or passcode is the same as the code you use to unlock your phone.
_________________________________________________________________________________
Each Child Pass should be added to the same device as at least one Adult Pass, as Child Passes aren’t valid without an Adult Pass.
Children under 4 can travel with you for free without their own Pass.
_________________________________________________________________________________
You have a certain number of days where you can use your Pass to travel (e.g. 7 days in 1 month).
You can use them whenever you like within the overall validity of your Pass.
You can see how many travel days you have left in My Trip and in My Pass, along with an overview of all your travel days.
_________________________________________________________________________________
Any day where you have a journey added to your Pass counts as a travel day. Eurail will ask you if you want to use one of your travel days when you add a journey to your Pass.
If you're not sure which days are travel days, just check My Pass.
_________________________________________________________________________________
Change your plans? No problem, you can cancel a travel day up until midnight the day before.
If you remove all your journeys from a travel day, Eurail will even remind you to cancel the travel day too, so none of your travel days are wasted.
_________________________________________________________________________________
You only need to use one travel day for night trains.
If you're travelling on a night train that arrives after midnight, only your day of departure needs to be a travel day. You will need to use another travel day if you change onto another train and keep travelling after your night train arrives.
But Eurail will ask you to use another travel day when you add this journey to your Pass, so you'll know that you're covered.
_________________________________________________________________________________
You shall be required to purchase seat reservations for some trains like High-Speed Trains, International cross-border trains, some panoramic trains, and to board ferries. Please find all the details in our dedicated article here.
_________________________________________________________________________________
To use your Mobile Eurail/Interrail Pass without any issue, we recommend to install at least the IOS 13 version on your iPhone.
_________________________________________________________________________________
You can add as many passes to your device as you like.
You can't move your Pass onto another device once it's activated for travel. In order to do so, you will have to contact Eurail Customer service directly. You can do so, by visiting Rail Planner App, click on More, Contact us, and select the appropriate option.
You can see how many travel days you have left in My Trip and in My Pass, along with an overview of all your travel days.
If you're travelling as a group with multiple Passes on one device, you'll all need to travel together on all journeys.