Submitting a claim to SNCF
If your train is delayed or cancelled, or if you need to request a refund due to the bereavement or hospitalization of a passenger on your travel date, we can submit a claim on your behalf. The following guidelines will assist you.
IN THIS ARTICLE
How do I submit a claim?
If you think you are entitled to compensation, Please click here to contact-us and send the following details to us:
- Your booking details: Please include your Rail Europe booking reference (it begins with "RE-"), passenger names and your train number. (You can find this in your Rail Europe booking confirmation email.)
- Details of your disruption: Please include information about the length of the delay or any other relevant details.
- Receipts for any other expenses incurred (if applicable): If applicable, you should submit receipts for expenses in accordance with the Conditions of Carriage, e.g. alternative transport/taxi receipt, or a hotel bill if overnight accommodation was necessary. A photo/scan of these documents is acceptable, but we recommend retaining the original copies until your claim is resolved.
How do I claim for additional expenses?
SNCF will only consider (but not guarantee) refunds for overnight accommodation and transport between the station and accommodation. All other expenses should be pursued with your travel insurance provider.
How do I claim for a regional train?
If your tickets are for travel on a regional train ( TER), we will need to submit a claim to the specific regional authority directly. This map will help you figure out which one.
Once we've found the relevant authority, we can submit your claim by post or online.
