How to submit a claim to SNCF in case of train delay/onboard issue
Submitting Claim to SNCF in case of Train delay/Onboard Issue
If your train is delayed, or if you need to request compensation due to onboard issues, the following guidelines will assist you.
Note: SNCF delay/onboard compensation claims need to be submitted by customers on Tout Oui (URL: https://tout-oui.sncf.com/) within 3 months (90 days).
How much compensation am I eligible for?
If the journey is delayed over 60 minutes, you will be asked for 2 options. Voucher and Payment.
* If the payment option is selected, you will need to enter the bank details.
* If the voucher option is selected, a voucher will be sent directly to the email ID.
If the journey is delayed between 30 and 60 minutes, a default voucher option will be selected.
What is included in the onboard issue:
- Inappropriate staff behavior
- No seating
- Cleanliness / Comfort / Station Facilities
- Boarding reception / Train access
How do I submit a claim for train delay compensation?
All delay compensation claims for SNCF-operated trains must be submitted by the passenger or the agent who invoiced the tickets as per the new update from the rail operator.
Using the below-mentioned steps and the SNCF claim submission link, you can easily submit the claim. SNCF Claim submission link: https://tout-oui.sncf.com/
SNCF Claim Submission Steps
How do I submit a claim for an onboard issue during the journey?
The onboard-related claim should be submitted using the same link mentioned above; however, the steps to proceed with the claim are different.
To proceed with the claim submission, please check the steps below.