How to claim compensation for a cancelled or delayed train or bus
This article explains how to claim compensation for a delayed or cancelled train or bus.
IN THIS ARTICLE
Evidence required for a claim
Here's what you will need:
- Your original tickets.
- Receipts for any additional expenses.
- Proof of your delay*.
*You can obtain proof of your delay from the ticket inspector or staff at a ticket office. Tickets are typically stamped or initialed with the length of delay written on them.
What compensation can I expect?
Although Rail Europe can't guarantee how compensation will be awarded for your claim, the CIV rules for trains include the following guidelines:
- 60 - 119 minutes of delay: 25% ticket value
- 120+ minutes of delay: 50% ticket value
Most rail operators pay money into the bank account that was used to buy the tickets. However, some issue vouchers for future travel.