Submitting a claim to Italo
If your Italo train is delayed, passengers will get a voucher via email within 30 days, and for cancelled train, we can seek a refund on your behalf.
Italo does accept claims for illness, bereavement, or additional costs incurred due to a disruption. You will need to submit a request to Rail Europe support within 45 days of the travel date with the supporting documents.
IN THIS ARTICLE
Required details
Please click here to contact-us and send the following details to us:
- Name, surname, email address and phone number.
- Arrival and departure station.
- Train number.
- Ticket code (your paperless reference).
- Purchase and travel dates .
How will the refund be paid
We will refund you as soon as we receive credit form Italo; usually this is automatic so in general your refund will be very quick. We will credit the card or PayPal account you used to purchase and will send an email confirmation when that's been done. Although the refund is immediate on our part, it usually takes 2 - 3 business days to reach your account.
