Submitting a claim to ÖBB

Here is how to claim for a cancelled or delayed ÖBB train. If your ÖBB journey was delayed, you may be able to claim compensation if the delay can be attributed to the operator.

IN THIS ARTICLE

Required details & documents

To claim from ÖBB please use the following link and select the relevant section: https://www.oebb.at/en/reiseplanung-services/kundenservice/allgemeine-anfrage

Information to prepare before hand: 

• Your booking details Please include your Rail Europe booking reference (it begins with "RE-"), provider reference, passenger names and your train number. (You can find this in your Rail Europe booking confirmation email, e.g. Railjet 545.)
• Details of your disruption Please include information about the length of the delay, or any other relevant details. 
• Receipts for any other expenses incurred (if applicable) If applicable, you should submit receipts for expenses in accordance with the Conditions of Carriage, e.g. alternative transport/taxi receipt, or a hotel bill if overnight accommodation was necessary. A photo/scan of these documents is acceptable, but we recommend retaining the original copies until your claim is resolved.

Illness / Bereavement