Submitting a claim to ÖBB

Here is how to claim for a cancelled or delayed ÖBB train. If your ÖBB journey was delayed, you may be able to claim compensation if the delay can be attributed to the operator.


Required details & documents

To claim from ÖBB please use the following link and select the relevant section:

Information to prepare before hand: 

  • Your booking details Please include your Rail Europe booking reference (it begins with "RE-"), provider reference, passenger names and your train number. (You can find this in your Rail Europe booking confirmation email, e.g. Railjet 545.)
  • Details of your disruption Please include information about the length of the delay, or any other relevant details. 
  • Receipts for any other expenses incurred (if applicable) If applicable, you should submit receipts for expenses in accordance with the Conditions of Carriage, e.g. alternative transport/taxi receipt, or a hotel bill if overnight accommodation was necessary. A photo/scan of these documents is acceptable, but we recommend retaining the original copies until your claim is resolved.

Illness / Bereavement

Unfortunately, OBB does not accept claims for illness, bereavement, or additional costs incurred due to a disruption. You will need to claim these via your travel insurer.