What to do if you miss a train connection due to a delay

Missed trains connections are always possible due to delays, cancellations or just bad luck. This article will help you to prepare for any disruption.

IN THIS ARTICLE

Before you travel

1

Give yourself enough time

Our search results should calculate enough time to change trains. But, please consider increasing your connection time if a delay to one part of your journey will seriously impact your onward journey.

2

Get travel insurance

For any trip, you should purchase appropriate travel insurance.

As soon as you book train tickets, you should immediately purchase appropriate travel insurance, which will offer the most reliable protection for travel disruption.

If you miss your connecting train

If you miss your connecting train, you can refer to our Rail Passenger Right page.

Claiming compensation for a delay

If you have multiple connecting trains and your first train is delayed, you might not be able to travel with your existing tickets on later trains for the entire journey. 

If you have to pay for new tickets or overnight accommodation, you should be claim via your travel insurer. The rail operator will only award compensation for the delayed service. 

Related Situations

Looking for help with a different travel disruption? These articles may be more relevant to your situation:

1. Missed your train because you arrived late at the station?

If you missed your train due to traffic, public transport delays, a flight delay, or another personal travel disruption, see Missed your train due to late arrival – What are your options?

2. Your train was cancelled, and you no longer wish to travel?

Find out how to request a refund and when to contact Customer Support if the Train is cancelled and you do not wish to use the ticket anymore.

3. Need to claim compensation for a delay or cancellation?

Learn what evidence you'll need and how compensation claims work in Claiming compensation for train or bus delays and cancellations.