Missed train connections due to delays or disruptions

Missed trains connections are always possible due to delays, cancellations or just bad luck. This article will help you to prepare for any disruption.


Before you travel

Give yourself enough time
Our search results should calculate enough time to change trains. But, please consider increasing your connection time if a delay to one part of your journey will seriously impact your onward journey.
Get travel insurance
For any trip, you should purchase appropriate travel insurance.
As soon as you book train tickets, you should immediately purchase appropriate travel insurance, which will offer the most reliable protection for travel disruption.

If you miss your connecting train

If you miss your connecting train you can refer to our Rail Passenger Right page.

Claiming compensation for a delay

If you have multiple connecting trains and your first train is delayed, you might not be able to travel with your existing tickets on later trains for the entire journey. 

If you have to pay for new tickets, or overnight accommodation, you should be claim via your travel insurer. The rail operator will only award compensation for the delayed service. 

Our Help article Seeking compensation for a delay or cancellation has more info if you need it.