Can I change my train ticket delivery method?

For details of train and bus ticket delivery options on Rail Europe, please see our Help article What are the train ticket delivery options?

Choosing your delivery option

Most tickets on Rail Europe are available via one or more of the following delivery methods:

Print-at-home - PDF ticket sent by email; print before travel
Mobile or e-tickets - show your ticket on your smartphone or another mobile device
Collect-at-station - use a collection reference, and in some cases, your payment card, to collect tickets at the station before travel
Paperless - you'll have a reference number instead of a ticket

If possible, we will offer a choice of ticket delivery options on the Ticket Details page.

If only one of the ticket delivery methods is made available by the rail operator, you will not be given a choice, but we'll still show you the delivery method.

Changing your ticket delivery method after purchase

We normally can't change your delivery method after you've checked out. However, some rail operators supply tickets in multiple or flexible formats:

Rail operator/route	Delivery options
Eurostar Intercapitals (London-Pairs/Brussels etc.)	You can use your "PNR" reference number to download tickets from Eurostar. They are available as print-at-home or mobile tickets.
French Connection (Eurostar + TGV)	If you selected mobile tickets but need a print-at-home ticket instead, please contact us. You can collect French Connection fares at Eurostar terminals only (London St. Pancras, Paris Nord). It is not possible to collect French connection fares from SNCF stations in France.
Deutsche Bahn	If you selected mobile tickets, you can use your "Auftragsnummer" to download print-at-home tickets from Deutsche Bahn.
Trenitalia Regionale	You can present print-at-home tickets on Regionale trains in Italy on a smartphone or other mobile device.
Trenitalia	Paperless tickets for Trenitalia tickets are not available in any other format.
Italo	Paperless tickets for Italo trains do not require you to have a printout. However, we can obtain one if you need it for some reason.
UK trains	It is not possible to change the delivery method for UK trains once your ticket is booked.
Renfe-SNCF	It is not possible to change the delivery method for Renfe-SNCF trains or other international tickets to/from Spain. They must be printed out before travel.
Renfe	You can present print-at-home tickets for domestic Renfe tickets on your smartphone. You can use your "PNR" reference number to collect Renfe tickets at the station.

You can always apply for a refund and re-book new tickets with your desired delivery method, if your fare conditions permit it.