France: Delays & disruptions

Engineering works are happening in France. Major disruptions are listed below, You can check the status of a train using SNCF's departure board.

IN THIS ARTICLE

Current disruption

SNCF: Landslide near Polienas

SNCF Reseau, the infrastructure manager, has announced that work in the Polienas area will be completed by Friday, March 13.
Train service will remain heavily disrupted on the Grenoble-Valence line until that date.

Normal train services between Grenoble and Valence will resume on Saturday, March 14.

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SNCF: Disruption between Grenoble-Valence route.

Train service will remain severely disrupted on the Grenoble-Valence line until mid-March.

SNCF Reseau, the infrastructure manager, confirmed on Tuesday, February 17, the extension of works until mid-March in the Poliénas area.
Service between Saint-Marcellin and Moirans should resume by then.

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SNCF: Total shutdown of Paris Gare de Lyon from April 30 to May 03, 2026

As part of modernization work planned by SNCF Réseau to improve operations on the Île-de-France network, Paris Gare de Lyon will not be accessible from Thursday, April 30, 2026, starting at 9:00 PM until Sunday, May 3, 2026 (with a gradual resumption of services starting at 2:00 PM).

The transport plan for INOUI TGVs departing from and arriving at Paris Gare de Lyon will be adapted to divert to alternative Paris stations on the following dates:

• Gradual rerouting of TGVs from 8:30 PM on Thursday 30/04
• Total detour of TGVs to alternative stations from Friday May 1 to Sunday May 03, 12 noon
• Gradual return to Paris Gare de Lyon on Sunday May 03 from 12 PM to 2 PM

TGVs have been open for business since 28/01 (some additional openings will come on the evening of 30/04 and on the Versailles–Pont de Rungis–Lyon routes).

To help you quickly find the right station, please check the clickable link for the list of alternative stations.

• Departure and arrival stations may change, even if the train number remains the same.
• Customers are solely responsible for checking their final departure and arrival stations prior to travel.
• Rail Europe does not assign or confirm alternative stations on behalf of the railway operator.

• Emails and/or SMS notifications sent by SNCF (if valid contact details were provided at booking)
• The SNCF website using the train number and travel date
• The updated PDF ticket, downloadable using the booking reference (PNR) and passenger name

• Changes related to station closures and rerouting are operational decisions made by SNCF.
• Rail Europe acts as an intermediary and cannot be held responsible for operational changes implemented by the railway operator.
• Failure to verify the correct departure or arrival station may result in missed trains, for which refunds or compensation may not be approved by SNCF.

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SNCF - Storm Goretti is disrupting train traffic

Storm Goretti is disrupting train traffic this Friday, January 9, 2026.

Speed restrictions, route limitations or cancellations will affect your TGV INOUI and OUIGO trains.

Only the Paris-Lille route will be provided, without service to Arras station.

SNCF invite you to check your train schedules and connections the day before, from 5pm onwards, on your mobility applications.

We also recommend that you be careful when travelling.

To better understand the management of this type of incident, click on the right: STORM AND SEVERE STORMS. 

More details can be found on the Météo France website.

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SNCF (weather alert): On several departments under orange alert for snow and ice.

Several departments have been placed on orange alert for snow and ice.

Train services will be disrupted until late morning due to weather conditions.

The presence of snow on the tracks forces us to limit the speed of trains. 

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Ouigo train cancelled 6618 - 6619 - 6532 – 6563.

Due to operational reasons, Ouigo have had to cancel the below trains:

Train 6618 on days: 03/04, 04/03, 09/03, 10/03, 11/03, 16/03, 17/03 and 18/03/2026.

Train 6619 on days: 09/03/2026 and 16/03/2026.

Train 6532 on days: 07/03/2026 and 21/03/2026.

Train 6563 on days: 07/03/2026 and 21/03/2026.

You can choose one of the following options:

1.      Change the date of travel.

The passengers have a period of 30 days to change the date of the ticket as follows free of charge.

•          If the price of new ticket is higher, the difference will not be paid.
•          In the case of lower, there would be no refund of that amount.

2.      Reimbursement of amount of the journey affected by the cancellation.

Passengers will have at their disposal a voucher refundable by the amount of 100% of the journey concerned

You can contact us here for more information.

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SNCF: December 17th TRAFFIC INFORMATION

Le Puy-en-Velay - Firminy line . Due to a track fault, service is suspended until Wednesday, December 17th inclusive. SNCF teams are currently working on the problem. Service is expected to resume Thursday morning.

The transport plan for Wednesday, December 17th is available here and by performing a route search.

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SNCF: Lyon - Amberieu line on 26 November 2025

Due to flooding of the underpass providing access to Crepieux la Pape station, in order to ensure the safety of passengers this station will be closed all day.

Rail service will therefore be cancelled all day in both directions.

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Orange alert for heavy rain and flooding issued by Meteo France.

Weather conditions may disrupt train services on your lines. SNCF teams are working hard to ensure the best possible service under these circumstances.

Before heading to the station, we recommend checking your train schedule and being careful while travelling.

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SNCF: Traffic interrupted on the South-East High-Speed Line on 27/10/25

Monday, October 27: TGV INOUI and OUIGO services are interrupted on the LGV SE between Valence and Avignon in both directions, following an act of vandalism (fire on signal cables). Trains can run by another route with an estimated loss of time of 45 additional minutes. Many train cancellations are planned. Check the running of your train before going to the station. The resumption of normal services is planned for the start of Tuesday, October 28 in the morning. Tickets are fully refundable and it is also possible to postpone your journey to another date at no extra cost.

You can contact us here for more information.

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SNCF: National interprofessional social movement on 18^th September 2025

The operation of INOUI and OUIGO high-speed trains will be disrupted on Thursday, September 18, due to a national inter-professional social movement.  

SNCF invite you to check the running of your trains and connections on the SNCF Voyageurs website  or the mobility application of your choice, the day before from 5:00 p.m.

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SNCF: National interprofessional social movement from 17^th September to 19^th September 2025

Wednesday, September 17 - National interprofessional social movement : Train traffic will be severely disrupted on the TER Auvergne-Rhône-Alpes network on Thursday, September 18 due to a national interprofessional social movement.
 
Train traffic may be slightly disrupted on certain lines on Wednesday evening, September 17, and early Friday morning, September 19.

More information on the TER AURA website  or any other mobility application.

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SNCF: NATIONAL INTERPROFESSIONAL SOCIAL MOVEMENT

SNCF: Severely disrupted traffic on the SOUTH-EAST high-speed line between Paris and Lyon

Train traffic is severely disrupted in both directions on the South-East high-speed line. 

Expect delays of up to 2 hours, cancellations and service changes for your TGV INOUI and OUIGO until late evening.

Following an investigation by our teams on the ground, the cause of the malfunctions was identified: a theft of cables that caused signaling failures.

Technical teams are on site. The technical diagnosis has been carried out and the work to restore the installations will last several hours. 

To bypass the incident area, some trains are taking an alternative route via the regular line.

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SNCF: Traffic severely disrupted between Paris Nord and Arras on the high-speed North line

Traffic has been severely disrupted on the North high-speed line since 8:30 a.m. This follows a power outage in the MOUSSY area (Val d'Oise department in the Île-de-France region).

The cause of the incident has been identified. Major repairs are required. Repairs are expected to begin in the early afternoon.  SNCF teams are working to ensure a return to normal, estimated for late evening.

The Haute Picardie TGV station is not served.

SNCF advise passenger to postpone their travel if possible.

You have the option to request a refund or exchange your ticket free of charge.

Expect delays of 1.5 to 3 hours for your TGV INOUI, OUIGO, and EUROSTAR trains. Some trains will take a detour route via the regular line to avoid the incident area; therefore, service changes and cancellations are expected.

To better understand how to manage this type of incident click here.

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SNCF : TRAFFIC INTERRUPTION SAINT-ANDRE-LE-GAZ - CHAMBÉRY

The violent storms of Sunday, July 20, caused several trees to fall on the power supply cables between Saint-André-le-Gaz and Chambéry.

The extent of the damage has led to several days of work by the network manager to restore the installations.

• The TER trains Saint-André-le-Gaz <> Chambéry and Bourgoin <> Chambéry are cancelled, coach services are being introduced.
• The majority of TER Lyon <> Chambéry trains have had their routes modified via Ambérieu, while others have been cancelled.

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Major works impacting TGV Est services until December 2025

Impact on service to Luxembourg until September 14.

• No TGV INOUI trains serve Luxembourg station. Services to and from Thionville are adapted.

Cause: track modernization work in Luxembourg.

__________

 Impact on the circulation of direct TGV INOUI trains between the North-East and the West of France on July 19 and 20.

• Adaptation of the transport offer. TGV INOUI trains are taking a different route with longer journey times between Marne-la-Vallée and western Paris. Massy TGV station is not served.

Cause: track modernization work near Massy TGV and Orly.

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Impact on services to Forbach, Saarbrücken, and Kaiserslautern from the evening of July 25 to July 28.

• TGV and ICE trains running between Paris and Frankfurt all cross the border at Strasbourg/Kehl. The stations at Forbach, Saarbrücken, and Kaiserslautern are not served.

Reason: Track modernisation work between Saarbrücken and Mannheim.

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Impact on Stuttgart service from the evening of July 26 to the morning of September 5.

Stuttgart station is not served by the TGV INOUI train service between Paris-Est and Munich. It is replaced by Esslingen (Neckar) station, approximately 10 minutes away by regional train.

Cause: Track modernisation work in Stuttgart.

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Impact on services to Munich, Ulm, Augsburg on September 13 and 14, September 27 and 28, then from September 30 to October 18.

• Direct TGV INOUI trains from Paris-Est to Munich depart from or arrive at Stuttgart station instead of Munich. Munich, Ulm, and Augsburg stations are therefore not served.

Cause: Track modernisation work near Stuttgart.

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Impact on the service to the Côte d'Azur by TGV INOUI from/to the North-East of France from the evening of September 14 to the morning of November 21 (except the evening of November 11 and the morning of November 12).

• Every week from Sunday evening to Friday morning, the origin station of TGV INOUI 5516 and the destination station of TGV INOUI 5537 will be Toulon, instead of Nice.

Cause: signaling works near Nice and  track modernization works near Fréjus.

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Impact on services to Rethel, Charleville-Mézières and Sedan, from the evening of October 10 to the late afternoon of October 12.

• No TGV INOUI serves the stations of Charleville-Mézières, Sedan, and Rethel. 

Cause: track renewal work in Mohon.

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Impact on the service to Nîmes and Montpellier by TGV INOUI from/to the North-East of France, from November 8 late morning to November 11 late morning.

• The Montpellier Saint-Roch and Nîmes Centre stations will not be served but will be replaced by Montpellier Sud de France and Nîmes Pont du Gard. 

Cause: work to modernize the tracks between Nîmes and Montpellier.

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Impact on services to Luxembourg and Thionville on December 13 and 14.

• No TGV INOUI trains serve Luxembourg station on these dates. TGV INOUI services to and from Thionville are adapted.

Cause: track modernisation works in Luxembourg (work periods planned until 2027)

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Engineering works for the Geneva route from August 25 to December 13, 2025.

Cancellation on Geneve – Lausanne Nominal schedule: 8 round trips/day

(3 8 round trips/day to Lausanne)

Direction Paris > Genève – Lausanne

• 06h15 (9761) 01/11 and 22/11
• 14h17 (9775) 01, 02, 22, 23/11
• 16h17 (9777) from 19/10 to 23/10 and 01, 02, 22, 23/11

Direction Lausanne – Genève > Paris

•  09h46 (9768) from 20/10 to 24/10 and 1, 2, 22, 23/11
• 13h46 (9774) 01, 02, 22, 23/11
• 19h46 (9784) 02, 23, 25, 26/11

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Engineering works for the Zurich route from August 25 to December 13, 2025.

Cancellation Basel – Zurich Nominal schedule: 6 round trips/day

Direction Paris > Basel -Zurich

07h21 (9203)

• Terminus Basel: 06, 07/09, and 20, 21/09 and 01, 02, 15, 16 /11
• Cancelled: 04, 05, 11, 12, 18, 19/10 and 22, 23/11

10h21 (9211)

• Terminus Basel: 06, 07, 20, 21/09, and 01, 02, 15, 16/11
• Terminus Mulhouse: 04, 11, 18/10, and 22/11
• Cancelled: Monday to Friday, from 25/08 to 12/12

10h52* (9213)

• Terminus Basel: 06, 07, 20, 21/09 and 01, 02, 15, 16/11
• Terminus Mulhouse: 05, 12, 19/10 and 23/11
• Cancelled: 04, 11, 18/10, and 22/11

14h22 (9215)

• Terminus Basel: 06, 07, 20, 21/09, and 01, 02, 15, 16/11

16h21 (9219)

• Cancelled the 22, 23/11

18h21 (9223)

• Cancelled the 22, 23/11

Direction Zurich – Basel > Paris

07h34 (9206)

• Cancelled: 04, 05, 11, 12, 18 et 19/10 and 22 et 23/11

09h34 (9210)

• Cancelled: Monday to Friday, from August 25 to December and 04, 05, 11, 12, 18 et 19/10 and 22 et 23/11

11h34 (9218)

• Departure from Basel: 06, 07, 20 and 21/09, 01, 02, 15 and 16/11
• Cancelled: 04, 05, 11, 12, 18 and 19/10 and 22, 23/11

13h34 (9222)

• Departure from Basel: 06, 07, 20 and 21/09, 01, 02, 15, 16/11
• Departure from Mulhouse: 04, 11 and 18/10, 22/11
• Cancelled: 05, 12, 19/10 and 23/11

15h34 (9226)

• Departure from Basel: 06, 07, 20, 21/09, and 01, 02, 15, 16/11

• Departure from Mulhouse: 05, 12, 19/10 and 23/11
• Cancelled: 04, 11, 18/10 and 22/11

  18h34 (9234):

• Departure from Basel: 06, 07, 20 and 21/09, 02, 15 and 16/11
• Cancelled: 04, 05, 11, 12, 18 et 19/10, 22 et 23/11

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SNCF - Traffic on the South-East High-Speed Line has resumed almost normally

To better understand the management of this type of incident:  FIRE ALONG THE TRACKS

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SNCF - Traffic severely disrupted on the South-East high-speed line

At 2:20 p.m., a fire broke out near the tracks between Marseille Saint-Charles and Aix-en-Provence TGV.

At the request of the fire department, train services are suspended departing from and arriving at Marseille in the north and southwest directions.

Delays of up to 4 hours are expected on your TGV INOUI, OUIGO, and INTERCITÉS trains operating in this area on July 8 and 9 2025.

Service changes and cancellations are possible.

SNCF encourages you to postpone your trip and not go to the station. Tickets are cancellable and refundable.

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TGV Lyria: Service disruptions from Wednesday 7 May to Sunday 11 May (Updated on 3rd May 2025)

Due to a strike, train services may be disrupted between Wednesday 7 May and Sunday 11 May. Travellers whose train is cancelled and who provided their contact details when booking will receive the information by email 2 days before their trip.

Ticket exchanges and refunds:

If you were planning to travel between 7 and 11 May inclusive, you can, before your train’s departure:

Cancel your ticket and receive a full refund.

Exchange your ticket free of charge for another service between the same departure and arrival stations.

Please note: cancellations must be filed before the scheduled departure time to receive a full refund. If you have a return ticket linked to this journey, it can also be exchanged or refunded at no extra cost.

You can contact us here for more information.

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Social movement from May 5 to 11, 2025.

Due to a labour movement,  a nationwide fee waiver has been activated:

• Circulation concerned: from 05/05 to 16/05 for TGV INOUI, INTERCITÉS and in Europe on domestic routes*.
• Activation dates: from 25/04 until 30 min after train departure
• Customer perimeter: for all customers making an exchange or cancellation on the circulations concerned, regardless of train cancellation and ticket fare (including non-exchangeable/non-refundable fares).

*tickets on domestic routes (France-France) and issued on SNCF channels with DB-SNCF Voyageurs in cooperation, on TGV LYRIA, TGV INOUI France-Italy, TGV INOUI France-Spain, TGV INOUI France-Brussels, TGV INOUI France-Luxembourg, TGV INOUI France-Fribourg: fee collection works in the same way as on TGV INOUI and INTERCITÉS.

The same lift was also activated on OUIGO Grande Vitesse on 25/04

Customers can refund by themselves up until 30 minutes after the train departure.

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SNCF: Cancelled TGV train routes on weekends from March and April 2025 because of engineering works

- Impact on TGVs between Paris and Bordeaux - Paris and Toulouse - Paris and Hendaye - Paris and Tarbes, until March 29, 2025 inclusive:

Some TGVs to and from Paris, Bordeaux, Toulouse, Hendaye and Tarbes will not stop at Angoulême station.

Cause: works in the Angoulême sector.

__________

- Impact on TGVs between Paris and Poitiers - Paris and Angoulême, until March 29, 2025 inclusive:

Some TGVs Paris - Poitiers and Paris - Angoulême will not stop at Libourne station.

Cause: works in the Libourne sector.

__________

- Impact on TGVs south of Tours and TGVs between Paris and Poitiers and between Paris and La Rochelle, on March 15, 2025:

The TGVs Paris <> Poitiers and Paris <> Rochelle will not serve Saint-Pierre-des-Corps.

Cause: work to replace track devices south of Tours.

__________

- Impact on TGVs south of Tours, TGVs between Paris and Poitiers - Paris and La Rochelle, on March 22, 2025:

The TGVs Paris <> Poitiers and Paris <> Rochelle will not serve Saint-Pierre-des-Corps.

Cause: work to replace track devices south of Tours.

__________

- Impact on TGVs between Paris and Quimper, from 1:00 p.m. on March 29 to midday on March 30, 2025:

TGVs Paris <> Quimper will be diverted via Nantes with an increase in travel time of approximately 20 minutes and will not serve Rennes station.

Cause: work to replace track equipment in Rennes.

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- Impact on TGVs Toulouse <> Paris from April 19 to 21, 2025:

Some TGVs will not run between Bordeaux and Toulouse. Consequently, they will originate/terminate in Bordeaux.

Cause: work between Toulouse and Bordeaux.

SNCF: Cancelled TGV INOUI train routes on weekends from March and April 2025 because of engineering works

 Impact on Luxembourg and Thionville on weekends from March 29 and 30.

 No direct TGV INOUI journey serves Luxembourg station. A road substitution allows you to reach Luxembourg station. The service to Thionville station is adapted.

Please note: in March on the dates of March 15/16 and March 22/23, the initially planned works are canceled. Luxembourg station is well served.

Cause: track modernization works in Luxembourg (until 2027).

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- Impact on the Côte d'Azur service by TGV INOUI to/from the North-East of France: several railway works have an impact on the circulation of TGV INOUI 5537 to Nice and 5516 from Nice.

Until June 27 morning, every week, from Sunday evening to Friday morning, Toulon station will be the origin and destination station of these TGV INOUI, instead of Nice.

Cause: signaling works near Nice and track modernization works near Fréjus.

____________

- Impact on the Paris-Est service on March 8 and 9: adaptation of TGV INOUI traffic serving Paris-Est. Paris-Est station will be well served by TGV INOUI on these dates.

Cause: track modernization works near Paris-Est.

____________

- Impact on direct TGV INOUI services between the North-East and the South-East of France on March 15, then from March 22 in the afternoon to March 23 at noon: the route of services is adapted between Dijon and Lyon, causing an increase in travel time of approximately 1 hour.

Cause: work at Chalon-sur-Saône station on March 15 and on an aqueduct near Dijon on March 22 and 23.

____________

- Impact on direct TGV INOUI services between the North-East and the West of France on March 22 and 23, 29 and 30:

The route of services is adapted on the Paris bypass, causing an increase in travel time of approximately 1 hour.

Massy TGV station is not served by TGV INOUI

Cause: track modernization works near Orly.

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SNCF: Staff strike on Monday 23rd December 2024 (Updated on 23rd December 2024)

On Monday 23 December, a strike by SNCF staff is underway.

Trains on the Ventimiglia - Breil - Limone - Cuneo route may be subject to delays, cancellations, changes or route limitations.

Regional train measures programme

Further information is available at ticket offices and Customer Service offices.

You can contact us here for more information.

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SNCF - Social action on 21 November 2024

The social movement of November 21, 2024 (from Wednesday, November 20, 6 p.m. to Friday, November 22, 8 a.m.) will have a limited impact:

TGV INOUI and OUIGO: traffic almost normal.

INTERCITES: 1 train out of 2 on average for daytime;

INTERCITES: and no night train traffic. Only customers affected by a cancellation are contacted individually, and they benefit from an exchange or refund free of charge.

TER: On average, 7 TER out of 10 will run (detailed forecasts are available in each region on all information tools).

TRANSILIEN: Disruptions are expected on certain lines.

Aftersales: Full refund granted ONLY for TGV INOUI and INTERCITES cancelled.

Exchange offered for a new departure date scheduled until 7 days before or after the initial departure date under same conditions & stations.

Major works in Paris-Est station from January 31 to February 3 and from February 6 to 9, 2025

We would like to inform you that major works will take place in Paris-Est station between January 31 and February 3, 2025, then between February 6 and 9, 2025. These works will make access to this station impossible for TGV INOUI during these periods.

Changes to the transport offer

The TGV linking Paris-Est station with northeastern France, Luxembourg and Germany will originate and terminate at Paris-Nord station, around 500 meters from Paris-Est.

Modernisation work on the LGV Sud-Est from 09 to 12 November 2024

It will not be possible to travel on the High Speed Line between Paris/Ile De France and the north of Avignon from 9 to 12 November 2024 inclusive, due to signalling modernisation work.

After 5 years of work with no impact on passenger traffic,  this major operation requires the complete closure of the line for 4 days.

• High Speed Train traffic will be modified, with the following consequences:
• A reduction in the number of High Speed Trains in circulation
• The trains that do run will use the conventional line, with a significant increase in journey time.
• Certain stations on the High Speed Line will not be served

The timetables on tickets and on distribution channels already take account of these changes.

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SNCF has planned engineering works on some regional train stations and routes. As a result some TER trains have been impacted. Here you will find  the information regarding the relevant changes cause by these works.

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SNCF - Train traffic is very disrupted on the Atlantic, North and East lines

A large-scale massive attack took place last night to paralyze the high-speed line network. Arson attacks were started on the Atlantic, North and East lines to damage the installations. Train traffic is very disrupted on these routes.

• Traffic interrupted between Paris and Lille on the high-speed line: Delays and route changes are expected on TGV INOUI and OUIGO trains. SNCF estimates that traffic will resume normally on Monday, July 29.
• Traffic severely disrupted on the East line: Significant delays are expected on TGV INOUI and OUIGO trains. Trains to Reims and Châlons en Champagne are not affected. Traffic is expected to resume normally on July 27.
• Eurostar traffic disrupted: Delays and route changes are expected on Eurostar trains to London, Brussels and Amsterdam. Traffic is expected to resume normally on Monday, July 29.

We ask all travelers who can to postpone their trip and not to go to the station. 

All tickets are exchangeable and refundable. You will be contacted by email or SMS if you are affected by this situation.

Travel news TGV Lyria

Here you’ll find all the information you need about how our train services are running, but that’s not all. You can check our travel news as well as see any engineering works or other disruptions affecting our lines. Because keeping you informed is our priority.

Traffic details:

Tickets for our TGV LYRIA trains departing from or arriving at Paris Gare de Lyon station on 26 July will go on sale once the authorities have confirmed arrangements for the Paris 2024 opening ceremony.

Paris <> Geneva services

Running normally with 8 daily return services.

Paris <> Lausanne (via Geneva) services

SBB engineering works are scheduled from 29 June to 18 August 2024. Trains will depart from/terminate in

Geneva.

Paris <> Lausanne (via Vallorbe) services

SNCF engineering works are scheduled on the high-speed line Mondays to Fridays from 13 August to 13 December 2024. 1 of the 3 daily return services will be cancelled: trains 9269 and 9268.

From 19 August 2024, TGV Lyria trains will operate between Lausanne and Paris (via Geneva).

Paris <> Basel/Zurich services

SBB engineering works are scheduled from 7 July to 11 August 2024.

2. 9223: departs Paris at 6:22 pm > arrives in Basel at 9:26 pm and Zurich at 11:00 pm

SNCF engineering works are scheduled on the high-speed line Mondays to Fridays from 13 August to 13 December. 2 of the 6 daily return services will be cancelled.

Further information to follow.

A quick reminder. As trains will be terminating in Geneva and Basel, you will need to purchase an SBB ticket for Lausanne <> Geneva and Zurich <> Basel connections.

France - Strike from 15 to 19 February 2024

As a result of a labor action by the train conductors*, train traffic will be severely disrupted from Thursday, February 15, 8:00 pm to Monday, February 19, 2024, 8:00 am on several lines operated by SNCF Voyageurs.

You will receive information by e-mail / sms specifying whether your train is maintained or cancelled (for those who have given their contact details). Those whose trains are maintained are guaranteed to travel.

You can decide to cancel or postpone your trip by refunding or exchanging your ticket, free of charge , on our website. 

The carriers concerned are : TGV INOUI, INTERCITÉS, DB-SNCF Voyageurs en coopération, TGV LYRIA, TGV INOUI France Italie, TGV INOUI France-Espagne, TGV INOUI France-Bruxelles, TGV INOUI France-Luxembourg, TGV INOUI France-Fribourg.

What to do if you experience a delay

Please speak to staff on the train or at the station if you are delayed. They will have the most up to date information and can tell you what to do. Also, ask the staff to stamp your ticket with proof of delay. This will make it easier for you to travel on later trains.

Keep all of your tickets until you return home. They can be used to submit a claim to the rail operator if you incur any unavoidable additional costs (new tickets, taxis).

For more information, please see our Help article: What happens if I miss my connection.