Confirmation email not received
When your booking is successful, we will display a page containing a summary of your order and send your booking confirmation email to you. It should arrive
within a few minutes of placing your order, so please check your inbox before leaving the confirmation page.
If you don't receive your confirmation email
- 1
- Check your junk mail - some spam filters prevent our emails reaching your inbox. Search for an email from checkout@raileurope.co.uk. If you find the email in junk please mark it as 'not junk' to ensure safe delivery in the future.
- 2
- Check other email addresses - did you enter a different email address during booking?
- 3
- Re-send it via your account - once you've signed in or signed up, locate the order and resend the email to yourself. See below for details:
Resending your confirmation email
You can resend your confirmation email from your account. Simply select the order from your upcoming journeys and click "Re-send confirmation email":
Even if you didn't register for an account when you placed your order, you can use the same email address to register later and we'll add all of your previous orders to your new account.
