How to change your Eurostar train seats
You can change your Eurostar train seats if you have uncollected or print-at-home tickets. If you have already collected your Eurostar tickets, you can only change your seats at a Eurostar ticket office. Note that the process is different if you have a Sparpreis Europa fare issued by Deutsche Bahn.
Please note that this process does not apply to the new Eurostar Continental (ex-Thalys) products for the moment.
What is new Eurostar Continental (ex-Thalys)?
Thalys, too, is now Eurostar after the merger of the two Train operating companies. The Ex-Thalys routes between France, Belgium, the Netherlands, Germany are referred to as Eurostar Continent
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Eurostar
If you have a Eurostar booking, you can change your seat reservation on the Eurostar website by following these steps:
- 1
- Find your six-character collection reference or booking reference. If you have a collect-at-station ticket, your collection reference (also called a PNR) can be found in your booking confirmation email email. If you have a print-at-home ticket, you can find your booking reference on your ticket.
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- 2
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Go to Manage my booking on Eurostar, and enter the booking/collection reference (PNR) and surname of any passenger on the booking. Click "View Booking". You'll see your booking information.
- 3
- Click "change seats", and choose new seat/s from the seat map. This must be done for each passenger (active passenger is highlighted in green).
- 4
- Once confirmed, you can download new print-at-home tickets. If you have collect-at-station tickets, the new seat reservations will be shown on your tickets when you collect them.
Deutsche Bahn Sparpreis Europa
It is not possible to change Eurostar seats online if you've booked a Sparpreis Europa (also called London Saver) ticket issued by the German operator, Deutsche Bahn. However, if you hold a London Saver fare, you can change your seats in person with Eurostar staff at the station.
