How to claim for train delays in the UK
If you need to claim for a train delay in the UK, you can do so directly with the rail operator. All UK train delays must be claimed directly with the providers.
IN THIS ARTICLE
Submitting a claim
Here's how you do it:
- 1
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Find the rail operator's "Delay Repay" form
The form for each UK rail operator can be found under the "Links & Notes" column in the table below.
- 2
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Open your
booking confirmation email
Your booking confirmation email has all of the information about your journey you'll need to submit your claim.
- 3
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Grab your tickets
You will need to photograph, scan or post your tickets as proof of travel when you submit your claim.
- 4
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Find proof of your delay
You can get proof of your delay from:- Staff on the train.
- The ticket office at your arrival station.
- Online tools like this one.
- 5
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Grab any receipts for any additional costs
The rail operator may consider refunding you if you had to use a taxi or stay overnight in a hotel, so find your receipts. -
How will the refund be paid?
If your claim is approved, how you'll be paid varies between rail operators so you'll need to check with yours for specific payment types. Options include:
- BACS payment directly to a UK bank account
- Direct payment to a debit/credit card or PayPal
- eVouchers or rail vouchers
Contact info by rail operator
If you don't know which rail operator you travelled with, check your Rail Europe account:
