Filing a railway service complaint

 After you have booked your ticket through Rail Europe, you enter into a contract with the rail operator(s) responsible for running the trains on your journey.

You should submit a railways service complaint online with the rail operator if you want to make a complaint about your journey. You can find instructions in our relevant Help articles. We also have a separate article with detailed instructions on how to seek compensation for a delay.

If you have a complaint about any aspect of the Rail Europe service, please contact us immediately with full details, and we will do everything we can to put things right.